Security

Our most important priority is your security. And we go to extreme lengths to protect it. We use the same SSL encryption that the banks use and have a world class firewall service protecting us and you.

Both technical and process controls have been put in place and we are committed to maintaining this high level of security.

Learn more in Security FAQ

 
McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

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Security in Technology

Bank-level security
We use the same security technology as the big banks. A variety of methods are used to secure our data and servers, from the bare metal servers to the application in your browser.

Encryption end-to-end
All communications are encrypted as soon as you land on our site using a 2048bit SSL certificate. Cookies are SSL only and all details are stored in a cryptographically strong manner.

Best in industry security
We've gone one-step further and partnered with CloudFlare - recognised as one of the best in the industry. CloudFlare protects attacks, threats and viruses from reaching Pocketbook.

Physical security
Our servers and data are located in Sydney, Australia. Manned 24/7/365 onsite security and surveillance. Biometric security access, locked cages, motion detection and light sensors.

Fraud detection
We employ early fraud-detection across transaction data using information supplied from Australian Government sources, ACCC and ASIC, looking for patterns which may indicate fraud.

Identity protection & access
We limit the collection of personally identifiable information. Your details allow a one-way connection with your bank, authorising Pocketbook to retrieve your transaction history and balances only.

Security in Processes

You can't move money
Pocketbook is a read-only service. You can only organise and analyse your finances, with no money moved in or out of any account.

Your bank details
Your bank details are stored in an encrypted way and once entered you never see these details.

Take control of your data
If for any reason you would like to purge all your data and details - we don't make it hard. We give you the control to remove everything yourself.

If you have any questions or concerns - please get in touch with us at [email protected] and we'll be happy to help.

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If you're a security researcher and would like to report a vulnerability to us, please follow our Responsible Disclosure Policy.