These proposed Privacy and Security Policy will be effective July 1, 2015
Pocketbook is committed to maintaining the confidentiality, integrity and security of any personal information about our users. This Privacy & Security Policy explains how we protect personal information provided through the Tax Returns by Pocketbook Application and associating tax return services (the “Service”).
“Personal information” for purposes of this Policy means information that identifies you, such as your name, address, phone number, fax number, photograph, date of birth, tax file number, bank information or email address.
Pocketbook stresses its privacy and security standards to guard against identity theft and provide security for your personal information. We regularly re-evaluate our privacy and security policies and adapt them as necessary to deal with new challenges. We strive to maintain best-practice security practices based on industry standards.
WE LIMIT THE COLLECTION AND USE OF PERSONAL INFORMATION
Certain areas and features of Pocketbook are available to you without registration or the need to provide to us any information. However, other features of the Site or the Service may require registration, which involves providing your email address and a password (collectively the “Registration Information”).
In order to benefit from the full functionality of the Service, you also need to complete a detailed information questionnaire which requests your financial and taxation information for the purpose of processing your tax return.
From time to time we may request other personal information to provide you with other benefits of the Service. In all such instances, you will be given the opportunity to provide or to decline to provide that information, and it will be used only for the stated purpose.
Pocketbook may make anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner to:
Such information does not identify you individually. Access to your Registration Information, Account Credentials, Account Information and any other personal information you provide is strictly restricted and used in accordance with specific internal procedures and safeguard governing access, in order to operate, develop or improve the Service. These individuals have been selected in accordance with our security policies and practices and are bound by confidentiality obligations. They may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. We may also use third party vendors or service providers to help us provide the Service to you, such as sending email messages on our behalf or hosting and operating a particular feature or functionality of the Service.
Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your personal information for purposes unrelated to the product or service they’re providing. We require such third parties to maintain the confidentiality of the information we provide to them.
CHANGES TO YOUR REGISTRATION INFORMATION
If your Registration Information changes during your subscription to Pocketbook, you may update it any time via the Service.
ONLINE SESSION INFORMATION AND USE IS ONLY USED TO IMPROVE YOUR EXPERIENCE
When you use the Tax Returns by Pocketbook Application, we may collect technical and navigational information, such as your mobile phone model, operating system version, computer browser type, Internet protocol address, pages visited, and average time spent on the Service. This information may be used, for example, to alert you to software compatibility issues, or it may be analysed to improve our Application design and functionality.
Web beacons are images embedded in a Web page or email for the purpose of measuring and analysing site usage and activity. Pocketbook, or third party service providers acting on our behalf, may use Web beacons to help us analyse Site usage and improve the Service.
PARTNER WILL NOT REVIEW AND PROCESS YOUR PERSONAL INFORMATION WITHOUT YOUR PERMISSION
As part of the Service, Pocketbook will engage our Partner, who is a registered agent authorised by the Australian Tax Practitioners Board, to review, process and lodge your personal tax return with the Australian Taxation Office (ATO) where such services will be provided by our Partner at the exclusion of Pocketbook.
CONTESTS, GIVEAWAYS AND SURVEYS
From time to time, Pocketbook may offer you the opportunity to participate in contests, giveaways and other promotions. Any information submitted in connection with such activities will be treated in accordance with this Privacy and Security Policy, except as specifically set forth in the rules for those contests, giveaways or promotions. From time to time, Pocketbook may also ask you to participate in surveys designed to help Pocketbook improve the Site. Any personal information provided to Pocketbook in connection with any survey will be used only in relation to that survey and as elsewhere set forth in this Policy.
DISCLOSURE OF YOUR INFORMATION TO PROTECT OUR RIGHTS OR IF REQUIRED BY LAW
Notwithstanding the foregoing, Pocketbook reserves the right (and you authorise Pocketbook) to share or disclose your personal information when Pocketbook determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:
YOUR DATA MAY BE TRANFERRED UPON CHANGE OF CONTROL BY ONLY IN ACCORDANCE WITH THIS POLICY
Personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganisation or other change of control. If we sell, merge or transfer any part of our business, part of the sale may include your personal information. If so, you will be asked if you’d like to continue receiving promotional information following any change of control.
YOU CAN TRANSPORT OR DELETE YOUR DATA
Your data is yours. You can remove it anytime you want. When you request us to delete your account for the Service, your data will be permanently expunged from our primary production servers and further access to your account will not be possible. We will also promptly disconnect any connection we had established to your Account Information and delete all account credentials. However, portions of your data, consisting of aggregate data derived from your Account Information, may remain on our production servers indefinitely, where such data cannot identify you in any way. Your data may also remain on a backup server or media, however such data will be in a format that cannot identify you as a person. Pocketbook keeps these backups to ensure our continued ability to provide the Service to you in the event of malfunction or damage to our primary production servers. We also reserve the right to use any aggregated or anonymous data derived from or incorporating your personal information.
EMAIL COMMUNICATIONS FROM US
We provide our registered customers with weekly summaries of their Account Information and email alerts. We also allow users to subscribe to email newsletters and from time to time may transmit emails promoting Pocketbook or third-party goods or services.
Tax Returns by Pocketbook subscribers have the ability to opt-out of receiving our promotional emails and to terminate their newsletter subscriptions by following the instructions in the emails. Opting out in this manner will not end transmission of service-related emails, such as email alerts.
YOUR DATA IS SECURE
We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect Pocketbook accounts and systems from unauthorised access.
When you register for the Service, Pocketbook requires a password from you for your privacy and security. Pocketbook transmits information such as your Registration Information for Pocketbook or Account Credentials securely.
No employee may put any sensitive content on any insecure machine (i.e., nothing can be taken from the database and put on an insecure laptop). Pocketbook tests the Site regularly for any failure points that would allow hacking.
However, it is important to understand that these precautions apply only to our Site and systems. We exercise no control over how your information is stored, maintained or displayed by third parties or on third-party sites.
OUR SERVICE ENSURES SECURE COMMUNICATION WITH ENCRYPTION
From the time you submit your Login ID and Password, these communications between your computer and Pocketbook are encrypted. This enables client and server applications to communicate in a way that is designed to prevent eavesdropping, tampering and message forgery.
You are responsible for maintaining the confidentiality of your Login ID and Password
If you have a security related concern, please contact us at [email protected]. We will work closely with you to ensure a rapid and personal response to your concerns.
WE POST UPDATES ON OUR WEBSITE WHENEVER THERE IS A CHANGE TO THIS POLICY
We update this Privacy & Security Policy periodically. The date last revised appears at the top of the Policy. Changes take effect immediately upon posting.
CONTACT US IF YOU HAVE ANY QUESTIONS OR CONCERNS
If you have questions, comments, concerns or feedback regarding this Privacy and Security Policy or any other privacy or security concern, send an email to [email protected].