Maintenance Update

As many of you are aware we are experiencing unexpected downtime as a result of unforeseen issues with our recent systems update.

We have now put a fix in place which will allow you to:

  • Login on mobile (iOS and Android) and web
  • Trigger a manual sync of your latest transactions
    • To do this on mobile go to Track > Accounts > Sync accounts
    • To do this on web go to > Sync accounts now

We’re working hard to fix these current issues but please note:

  • Historical transactions prior to mid 2019 may not be visible for the next two days.
  • Automatic sync may not work for all users.
  • Currently ‘Forgot password’ functionality only works on the Pocketbook website here:

For all Android users please update your app to version 4.2.8 which will allow you to see transaction details without error.

Stay tuned for more updates.
The Pocketbook Team

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